Refunds will be applied to your original method of payment. No additional fees are charged to process your return.
Click the "Begin Return" button to confirm
Download and print your return slip and shipping label (if you selected “No shipping label” you will only be printing the return slip)
Include your return form with items you are returning and affix your shipping label to any return packaging you wish
When will my return be processed?
Within 1-2 business days of thredUP receiving your returns, you will receive an email notifying you that your items have been refunded. Check the status of your return by looking at the “Status” column on your Order Returns page.
Important to Note:
*Do not send your returns in a polka dot Clean Out Bag. These items are processed and handled with the intent to be resold and we cannot guarantee your returned items will be refunded properly.
*In order to qualify for a refund, all items must be in the condition in which you received them. Items new with tags must be returned with original tags attached.
*Handbags and final sale items are non-returnable. Please click here to learn about final sale items.
*Promotions and discounts will not be reimbursed.
*Only customers shipping to the 48 contiguous US states will have access to the pre-paid, pre-addressed shipping return label.
*Final sale items can not be returned, but if an item does not arrive as described, please reach out to the thredUP support team.